Returns &
order problems

Made-to-order items

Each item is produced specifically for the order placed. Please review the product description and sizing information carefully before checkout.

Unless required by applicable law, we do not accept returns or exchanges because you selected the wrong size or color, changed your mind, or no longer want the item.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.

Please include:

• Your order number
• A brief description of the problem
• Clear photographs showing the entire item and the affected area

Once the claim is reviewed and approved, we will arrange a replacement or refund at no additional cost. You do not need to return or mail the item unless we specifically instruct you to do so.

Lost packages

Packages believed to be lost in transit must be reported within 30 days of the estimated delivery date. We may ask you to verify the shipping address or contact the local carrier before a replacement is issued.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate shipping address. If an order has not entered production or shipped, we will attempt to correct the address. Once an order has shipped, additional shipping charges may apply if the package must be resent.

Packages marked delivered

If tracking shows that an order was delivered but it cannot be located, check around the delivery location, ask household members or neighbors, and contact the delivering carrier. Replacement or refund eligibility will be evaluated individually.

Refunds

Approved refunds are issued to the original payment method. Processing time after a refund is issued depends on your bank or payment provider. If an approved refund has not appeared after the timeframe provided by your payment provider, contact us with your order number.